February 22, 2024

Revel is abandoning its roots and ending its (at instances controversial) electrical moped service New York Metropolis and San Francisco. Firm CEO and co-founder Frank Reig has despatched a company-wide electronic mail, seen by TechCrunch, telling employees that “the service has been strained and ridership is not what it was.” Revel has additionally despatched out emails to its passengers, notifying them that the service will shut down on November 18 and inspiring them to make use of their account credit earlier than then.

Because the publication notes, Revel pulled the service out of its different markets in 2022, and solely has round 3,000 mopeds operational in NYC and San Francisco. A spokesperson from the corporate instructed TechCrunch that ridership has dropped by 30 % in each remaining cities year-over-year and that it is now not sustainable to maintain that phase of its enterprise working.

Revel quickly paused its moped service a number of instances through the years on account of security issues. In 2020, it suspended the ridesharing answer following an accident whereby two clients had been killed whereas using its autos. It introduced again the service after implementing a compulsory in-app security check and requiring riders to take a selfie of themselves sporting a helmet. Revel additionally pulled its mopeds from the Bronx for over a yr on account of a string of battery thefts.

Going ahead, Revel will deal with its EV ride-hailing service operated by worker drivers throughout the 5 boroughs of New York. It additionally plans to increase its EV fast-charging stations in New York and the Bay Space.

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